SolutionsAutomotive

Built for body shops

Collision/Body Shop Support

Shop support that keeps repairs and customers on schedule from estimate to pickup.

  • Status callsCustomers stay informed
  • Job trackingNext step is owned
  • Shop adminOff the floor

How this works

ConnectPro BPO understands the unique demands of collision and body shop work and provides skilled support that keeps jobs moving.

Remote service advisors, claims administrators, and accountability specialists help improve the customer experience, tighten follow-through, and make the repair journey more efficient.

Coverage

How we support the shop

  1. Remote Service Advisor

  2. Claims Administrator

  3. Accountability Specialist

From estimate to pickup

Customers stay informed

Status calls, pickup windows, and repair questions get a real answer, not a voicemail pile.

Jobs stay accountable

We track who owns the next step so files do not stall between estimator, tech, and insurer.

Admin stays off the floor

Scheduling, documents, and follow-ups happen in the background while the shop stays on cars.

A strong fit if you are

Built for teams like yours

  • Independent body shops
  • DRP and insurer partners
  • Multi-location collision groups

Keep exploring

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